In this episode, Eimear Andersen is joined by Michael Fletcher, a leader who has shaped the UK grocery and convenience sector for more than three decades.
From starting out at Tesco in the 1990s to now guiding thousands of independent stores across the country, Michael brings a wealth of experience and a passion for retail that shines through every conversation.
Michael shares:
- How he first stumbled into retail and why he still considers it the most fun industry to work in.
- The unique opportunity and challenge of working with SPAR’s five shareholder businesses while protecting their independent spirit.
- Why customer focus always beats shareholder focus — and why every senior leader should spend time working on the shop floor.
- What today’s convenience shoppers really want, from value and promotions to food for tonight solutions.
- The critical role of own label in driving value and competitiveness.
- How independent retailers can balance local autonomy with the strength of a national brand.
- The innovations, challenges and opportunities shaping convenience retail, from gamification and loyalty to food-to-go, own brand and digital engagement.
- His advice to retailers and brands entering the sector: pick the right site, stock for your local community, surround yourself with great people and choose the right partner.
This wide-ranging conversation is full of practical insights and big-picture perspective from one of the sector’s most experienced voices.
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