Our guest on the show this week is Mike Ciffone, who joins us from Chicago. Mike started his career agency-side before moving to a tech startup and more recently, he founded Ciffone Digital, which specialises in SEO, pay-per-click, content marketing, and web development. The episode focuses on how user expectations are changing online and how businesses can adapt to meet these changing demands. 

We start the episode by asking Mike to share his thoughts on how the digital landscape is changing. Mike talks us through the increased demand for unique experiences and why it's important to trial new things before waiting for Google updates. We then talk about site structure and how to optimise the customer journey by using JSON and dynamic content, with a great coral reef analogy from Mike. Our focus then turns to content and how to use audio, video, and text to engage with site users. Finally, we ask Mike some questions on running tests and experiments and he shares some tips for getting started.