Emotional vs. Rational Buying: Discover why people make decisions based on emotions first and justify them with logic later—and how to use this to your advantage.The Emotional Targeting Framework: Learn Talia’s 3-step framework for uncovering what your audience truly cares about (and how to reflect that in your messaging).Voice of Customer Research: See how analyzing reviews, support tickets, and customer interviews can unlock the emotional language your copy needs.Conversion Copy That Converts: Understand why “we help you do X” falls flat—and how to write messaging that connects with your audience’s identity and aspirations.Beyond A/B Testing: Learn why testing button colors and features won’t drive growth unless the emotional foundation is right.⏱️ What’s Covered:00:00 - Introduction to Emotional Targeting03:00 - The Psychology of Why People Buy06:45 - Talia’s Emotional Targeting Framework11:10 - Using Voice of Customer to Write Copy That Resonates15:30 - Common Mistakes in CRO (and What to Do Instead)18:45 - Case Study: 54% Increase in Signups by Changing the Emotional Angle22:00 - Final Advice for Marketers Who Want to Stand OutHere is what you will learn —Why customer research is the foundation of high-converting copy—How to uncover the real emotions and motivations behind your audience’s decisions—The most overlooked emotional drivers in marketing (hint: it’s not just features or benefits)—Practical frameworks for weaving emotion into your copy, design, and customer journey—How to use social proof and storytelling to build trust without manipulation—Actionable tips for conducting voice-of-customer research and emotional auditsIf you found this episode insightful, don't forget to like, subscribe, and turn on notifications for more expert conversations around growth, conversion, and marketing psychology. Share your thoughts in the comments—we’d love to hear from you!