Kyle believes that trust and honesty are the most important components of any culture. These values are the fundamental pillars that will help you create an environment that is conducive to getting the most out of your employees.
However, when it comes to implementing these two core values, Kyle recommends you be mindful of the following:
It's essential to understand that trust is relative. It is highly dependent on the level of the employee in the organisation. For example, in Kyle's world of finance, if you're hiring an early-career analyst, you should be able to trust that they are financially literate and can analyse financial statements. However, this level of trust is very different from hiring a more senior employee where you may need to trust them with client relationships etc. You must match the trust you give to the person you work with. Too much or too little trust that should be expected of a person can both cause issues.
Honesty is another significant value that must be implemented in a team or organisational culture if you want people to operate effectively together.
Kyle shares that his organisation had a big push on "Radical Candour" in the past. However, he believes this implementation wasn't as effective as it could have been and resulted in people being overly direct and blunt. He shares that with radical candour, while you are supposed to be honest, that doesn't excuse you from being devoid of all emotional intelligence or situational awareness - this can very quickly lead to undermining trust in your relationships.
Unfortunately, similar to how one extreme end of Radical Candour is being obnoxiously aggressive, the other end is ruinous empathy where you're over-empathising with people. It's essential as a manager and as a leader to find a middle point between the two.
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