When it comes to building culture, Tom shares that you will make mistakes along the way. However, he shared the frameworks he used to help frame his strategy and planning towards building culture:
Patrick Lencioni's Model of team building starts with the first requirement of needing to build trust. Without trust in your team, there is no safety to engage in healthy conflict and debate.
Once trust is established, and your team are debating, you can move towards holding one another accountable, setting real team values and then delivering results.
Recognising you can’t jump straight to results is critical, and you must start by focussing on trust-building and moving through the stages systematically.
Similarly, the cycle of Forming, Storming, Norming, Performing model recognises the process you must go through when team building.
Tom shares that the forming stage is when you start to establish something new within a team. This could be an entirely new team of people, new processes, or new technology. The goal of forming is to introduce the latest components and enable everyone to explore them effectively. In this period, you will often see people curious about "the new". To be effective in this stage, you must do simple things like allowing your team to get to know one another and get excited about the change.
You will eventually hit the storming phase where the conflict begins to arise - this could be a conflict between people or conflict towards new ideas as people question whether the change was good. During these times, engaging with your people and helping them with healthy and constructive communication and debate is critical. Even with the challenges they face, help them connect with the end goal of why this change has been made and why it will benefit them.
This will eventually lead to Norming, where things become more natural, and finally, Performing where you start to see the benefits of the change.
Check out the full Masterclass at https://10xmanagers.com/mii-view/tom-love